Experts in delivering Operational Excellence
FieldForce4 are the experts in increasing the productivity of operations and staff. Utilising our FF4>>FAST4WARD Operational Excellence Framework, we partner with our clients to make their organisation be the best they can possibly be.
We enable you to deliver better outcomes and services for your customers and communities.
Our customers
How do we make a difference?
People & Culture
We invest in your people to deliver sustainable and enduring change through a shift in work culture:
- Performance culture
- Continuous improvement culture
- Customer & client centric culture
Productivity & Performance
We deliver a 12%+ uplift in workforce productivity through:
- Streamlined process & way of working
- Work delivery practice
- Measurement and management
FF4>>FAST4WARD to OPERATIONAL EXCELLENCE
FF4>>FAST4WARD PROFESSIONAL CONSULTANCY
The key factors for delivering Operational Excellence are aligning work culture, way of working and technology. We offer professional services to support digital adoption and Operational Excellence.
Our Services:
- FF4>>FIND: Best Practice Service Review
- FF4>>DRIVE: People, Culture & Capability
- FF4>>WOW: Process & Way of Working
- FF4>>INSIGHT: Planning and Applied Data
- FF4>>LEVEL™/AWP: Annual Works & Resource Planning
FUSE (FIELD USER SERVICE EXCELLENCE) PRODUCTS (SaaS Solutions)
Technology is a key driver for Operational Excellence. Our FUSE Operational Performance Toolset underpins and supports your business change program and transition to Operational Excellence.
Our Software:
- FUSE>>TIME: Staff Rostering, Time & Attendance
- FUSE>>WORKFORCE: Scheduling, Optimisation & Mobility
- FUSE>>VISIBILITY: Actionable Analytics & Operational Dashboards
- FUSE>>BALANCE: Works Program Management
- FUSE>>SERVICE: Customer Self-service & Workflow
Our customers
We have worked with a wide range of organisations on a variety of projects. Below is a selection of customers from our recent work.
CLIENT TESTIMONIALS
“Over a period of six months from when FieldForce4 completed the transformation project, the change in business performance was profound – with productivity increasing by 15%. Open work orders dropped from over 4,000 to less than 1,000. And work orders where SLAs had been missed reduced from over 700 per month to less than 100.”
Marlon Bridge – CFO, Watercare
Ready to find out more?
FieldForce4 offer a practical, experience-driven approach to productivity improvement. We are experts in field workforce and customers choose to work with us because of our core values.